Get in Touch With Us

Got a question about how we rank online casinos, spotted something that needs updating, or want to flag a concern about a bonus offer? This page explains how to reach the Online Casinos team and what we can help with.

How to Reach the Team

Email is the best way to contact us. Send your message to [email protected] and a member of the team will read it in full before replying. We do not rely on automated responses to close out enquiries — a real person looks at what you have sent.

Include a short line on what your message is about (a bonus term you want clarified, a correction, feedback on a review) so we can route it to the right person and answer faster. We aim to respond within a couple of working days, though it can take a little longer during busy periods.

What We Can Help With

We cover a specific niche — researching and comparing online casinos available to US residents — so our team is best placed to help with the following:

• Questions about our rankings — how we assessed a particular casino, why one offer sits above another, or what our editorial rating on a page reflects.
• Bonus terms and clarity — if a welcome offer such as those from Raging Bull, Ignition, or Uptown Aces reads as unclear on one of our pages, tell us and we will review the wording.
• Corrections — licensing details, payment methods, and offer terms all change. If something looks out of date, flagging it helps us keep the site accurate for other readers.
• Content suggestions — topics you would like us to cover in more depth, whether that is a specific payment method, a state's rules, or a category of games.
• Responsible gambling concerns — if you or someone you know is struggling with gambling, mention this in your message and we will point you toward support resources. We are not a crisis service, so for urgent help please contact a helpline directly rather than waiting on an email reply.

What We Cannot Help With

A few things sit outside what a review and comparison site can do:

• We cannot process deposits, withdrawals, or account issues on any casino site — those requests go to the casino's own customer support team.
• We cannot verify your identity or handle KYC documents on a casino's behalf.
• We cannot guarantee outcomes, resolve disputes about winnings, or intervene in a casino's decision on a bonus claim. Those are matters between the player and the licensed operator.
• We cannot offer legal or financial advice about gambling in your state.

If your question relates to one of the operators covered on midwestguest.com, check that casino's own support channels first — live chat and email are usually the fastest route for account-specific issues.

Before You Get in Touch About a Bonus

Many of the messages we receive relate to welcome offers, so a quick check beforehand often answers the question. Before contacting us — or the casino — about a bonus such as a deposit match or free spins package, it helps to have read:

1. The wagering requirement attached to the bonus, and which games count toward it
2. Any maximum withdrawal cap tied to bonus winnings
3. The expiry date on the offer and on any free spins included
4. Whether the bonus is restricted to certain games or game categories
5. Minimum deposit and any payment methods excluded from qualifying for the offer

These terms sit with the casino itself, not with us, so we can point you to where to check them but cannot alter or override them.

A Note on What We Publish

midwestguest.com lists only casinos operating under licensing appropriate to where they accept players, and our editorial ratings are independent of any commercial relationship — a casino paying for placement does not move it up our rankings. If you believe something we have published is inaccurate or misleading, we want to know. Reader feedback is part of how we keep pages current, and we take correction requests seriously.

If your interest is in options for players outside standard state-licensed platforms, our guide to casinos outside GamStop covers that separately — it is not something our contact team handles case by case.

Responsible Gambling Support

If gambling has stopped being enjoyable, or is affecting your finances, work, or relationships, please reach out to a dedicated support service rather than waiting on a reply from us. The National Council on Problem Gambling operates a confidential helpline, and most licensed US casinos offer self-exclusion tools and deposit or time limits directly within your account settings. We are happy to point you toward general information, but a specialist service is the right first call for direct support.

Whatever the reason for writing in, thank you for taking the time. We read every message and use the feedback to keep midwestguest.com accurate and useful for the next reader.